Questions, Comments, Concerns?

Check in time is after 4 PM. If your unit is ready prior to 4 PM, we may allow you to check in early; however, we cannot guarantee early check in. Check out time is 10 AM. Any late check out is subject to an additional night’s charge.

Yes, a limited number of our owners have established their unit as pet friendly. Condos that are pet-friendly accept dogs only, up to 2 dogs per unit that are up to 50 pounds each. Due to the limited supply of these units, please contact our front desk directly for availability. Please review our complete Pet Policy.

We have a 24-hour front desk.

Our indoor pool is open 24 hours a day. Our lazy river is open from Memorial Day to Labor Day.

No, we do not have a restaurant on property, but there are more than 20 restaurants within 1 mile of the resort.

Yes! Contact our sales department or fill out our request form to have a sales manager contact you.

Yes, all condos, balconies, and public areas are non-smoking.

Yes, all condos have a washer, dryer, and starter package of laundry detergent. Additional laundry detergent is available at the front desk.

Yes, we have free wired and wireless internet in all condos and throughout the property.

We do not have rollaway beds on property; however, every unit with the exception of our Cabin has a sofa sleeper.

We have a limited supply of Pack-N-Play’s. These are on a first-come-first-serve basis. Please contact the front desk if you would like to request a Pack-N-Play during your stay.

We have coffee in the lobby 24 hours a day. Each condo is equipped with a coffee maker; however, we do not supply coffee in the condos.

Yes, every condo has a hairdryer, iron, and ironing board.

We supply every condo with dishware, utensils, baking dishes, teakettle, colander, measuring cups, knife set, 8-piece non-stick cookware, pitcher, blender, toaster, kitchen towels and other useful items.

We offer a starter supply of soap, shampoo, dishwasher detergent, toilet tissue, facial tissue, and trash bags. Each condo is supplied with linen based on its maximum occupancy.

Upon reservation, you will be charged a deposit in the amount of the first night's stay.

Effective September 12th, 2024 : Any reservation that is made for 5 nights or more is now a 14 day cancellation window. Any reservation cancelled 15 days or more before arrival date will be charged a $75 cancellation fee and the remainder of the deposit will be refunded. Any reservation cancelled 14 days or less before arrival date will forfeit the first night deposit.

STANDARD CANCELLATION POLICY:  8 days or more prior to your arrival date there will be a cancellation fee of $50.00 to the remainder of your deposit will be refunded back to the guest. 7 days or less prior to the arrival date, the first night deposit will be forfeited.

SEASONAL CANCELLATION POLICY: Due to the high demand of certain Condo Types during certain times of the year, RiverStone has implemented a Seasonal Cancellation Policy that will be noted to you at the time of making your reservation. This seasonal policy states the following: Should you need to cancel your reservation fourteen (14) or more days of your arrival date, you will receive a full refund except for a one-time, $50 non-refundable cancellation fee. If canceled less than fourteen (14) days of your arrival date, or in the case of no-show, the total amount of the deposit paid will be non-refundable. Changes to a reservation within fourteen (14) days of your arrival date are not allowed and, as a result, no portion (in whole or part) of the deposit paid will be refundable.

Effective September 12th, 2024 : Any reservation that is made for 5 nights or more is now a 14 day cancellation window. Any reservation cancelled 15 days or more before arrival date will be charged a $75 cancellation fee and the remainder of the deposit will be refunded. Any reservation cancelled 14 days or less before arrival date will forfeit the first night deposit.

RiverStone wants you to have the most relaxing stay possible during your vacation. We provide you with a clean, comfortable condo upon arrival, and do not ask you to do anything before you check out. All guests pay a 1-time departure cleaning fee so that their checkout process is minimal, and the next guest will arrive to the same clean unit as the previous guest. The cleaning fee is based on the number of bedrooms in the unit:1 Bedroom - $69; 2 Bedroom - $99; 3 Bedroom - $119; 4 Bedroom - $149; Cabin - $149